Fix: Steam Gift Card Not Working [Solved] (2024)

FAQs

How to fix a Steam gift card not working? ›

It may take several hours after the time of purchase before the activation is completed by the retailer. If the issue persists after several hours, please contact Steam Support with a clear photo or scan of the entire back side of the Wallet Code and a matching retail receipt.

It could be that the Steam gift card is not yet activated after purchase, so you need to return it to your retailer for activation. Also, you can encounter an invalid code error if you make a mistake entering the code. This may arise from mistyping “O” for “0” or “I” for “1”.

The most common reasons are that the card hasn't been activated, the cashier is running the wrong type of transaction, the dollar amount being charged is greater than the card's balance or the credit card processing machine is bumping up the charge amount to either place a hold on the card or to allow for a gratuity.

Inactive Steam Gift Cards

There are cases where a Steam gift card was not activated before the sale. This may be because the rep on duty forgot or there was an issue with the system. You can contact the Steam customer support team to complain and it will be rectified.

If the error message that you see for a failing purchase refers to a "hold," you may have failed an AVS (address verification) or CVV2 (3-digit code on the back of the card) check with your bank. decline a transaction that fails an address or CVV check. Steam will not collect the funds that your bank has put on hold.

If you receive an invalid or duplicate error when registering Steam issued key, you will need to contact the third-party game developer/publisher's support team for that game.

Invalid Steam Gift Card Code

Double-check the code you've entered for any typos or errors. Steam codes are case-sensitive, so ensure you've entered uppercase and lowercase letters correctly. If the problem persists, contact Steam Support with your proof of purchase and they'll guide you through the validation process.

an automatic refund will be processed to the purchaser's payment method. The purchaser will also receive an email to let them know that their gift was declined.

How do I contact Steam Support? Visit https://help.steampowered.com for help with your issue. Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team.

Your physical card has not been activated. (Note: Virtual cards do not require activation.) The card has expired. Insufficient funds are available on your card to cover the purchase, which may be influenced by a pre-authorization charge.

Can I return a gift card if it doesn't work? ›

The ability to return a gift card depends on the store you bought it from. A lot of retailers (like Amazon, Target, Lowe's, and Sephora) state in their terms and conditions that their gift cards, both physical and digital, are nonrefundable.

If you see a message that says that your card has not been properly activated, it might not have been activated by the retailer who sold the card. The best option is to go back to the retailer and try to resolve it with them.

Firstly check if you typed the wrong details of your gift card: Look out for the I's and 1's, the 0's and o's, etc. If this isn't the case, it means your steam gift card was not correctly activated from the store of purchase. All you need to do is take it back and request proper activation or contact Steam for support.

What if my Steam Wallet code is damaged or unreadable? If a Steam Wallet code has been damaged or is otherwise unreadable, please contact Steam Support with a photo of the code attached to the ticket.

To check if your Steam gift card is activated online, what you need to do is; locate the alphanumeric code on your Steam gift card, ensure your card is still valid, login to your Steam account, and then input the 15 alphanumeric codes of your Steam gift card.

an automatic refund will be processed to the purchaser's payment method. The purchaser will also receive an email to let them know that their gift was declined.

It is important to know that a Steam gift card has no expiration date. Also, you can reach support via the website to get any assistance you might need.