How To Activate a Debit Card | Chase (2024)

A debit card lets you access a wide range of banking services at your fingertips — but you’ll have to activate it first. Perhaps you’re new to banking, or maybe you just got an updated debit card in the mail. Either scenario presents a great opportunity to learn how to activate a debit card. There are several kinds of options available to activate your debit card. Check with your financial institution for specific guidance as the content below is general in nature. Be sure to follow the activation instructions provided by your bank.

How to activate a new debit card

When you get your new debit card, it needs to be activated before you start putting it to use. This activation process connects your identity to your account. Activating the card also notifies the bank that it was received. These are the key security measures to help keep your account safe.

There are a few ways that you may be able to activate a new debit card:

Activate a debit card by phone

You can use your mobile device to activate a debit card. Here’s how:

  • Call the bank's card activation number that can likely be found on the activation sticker on the front of your debit card.
  • Listen to the prompts on your call and go through them to activate your card. You can also talk to a customer service employee, at the bank or on the phone, if you need assistance.
  • Once connected, follow the directions provided during the phone call to complete the activation of your debit card.
  • If you misplace the activation sticker, you may be able to activate your debit card by calling the phone number on the back of the debit card.

Activate a debit card online

Another option you may have through your bank is to activate your debit card digitally.

  • Go to the URL provided on the activation sticker on the front of your card, or sign in to your bank's website. This may vary from bank to bank.
  • Have your debit card ready as you may need information on the card to activate.
  • Follow the prompts to finalize your card’s activation.

Activate a debit card at an ATM

Finally, you can activate your debit card at your bank’s nearest ATM. Here’s how:

  • Take the debit card and its pre-assigned four-digit PIN to your bank’s ATM.
  • Insert the debit card in the ATM and use the PIN provided by the bank.
  • Follow the prompts on your bank's ATM screen to finalize activation of your debit card.

What is a debit card?

A debit card works by withdrawing funds directly from your checking account. You can use it at the ATM to take out cash or, much like a credit card, to make a purchase. Let’s investigate some ways to use your debit card:

Purchases with a debit card

When you use a debit card to buy something, the money leaves your bank account right away to fund the purchase. You can use your debit card to make purchases in-person or online. Most debit cards are also compatible with several digital wallets, allowing for contactless payments at a variety of locations.

ATM access

This is a key debit card benefit — access to cash! ATMs punctuate our world today, offering convenient access to cash with your debit card. These cash withdrawals can often be made with little to no fees, at your bank's ATMs. You can also use your debit card at an ATM to sign in to your account and check your balances, as well as perform other services like bill payment or transfers between associated accounts.

Cash withdrawals

When you make a debit card purchase, some merchants may allow for cash withdrawals as part of the transaction. Your account will be debited for the total amount of your purchase plus the cash withdrawal. So, walk away from the merchant with the item you bought, as well as cash without going to an ATM. Note that some banks may charge a fee for this type of withdrawal.

Potential benefits to using your debit card

To start, there are many types of debit cards. While rare, you may even find debit card options that offer rewards. These opportunities are often thanks to a brand partnership between your bank and particular airlines, hotels or other companies.

Another benefit to debit cards is the optional PIN at purchase. At the transaction point you can choose debit for payment. Once you choose debit, you input the PIN you created for the card. It’s the same four digits you use at the ATM when withdrawing cash. Choosing to pay this way adds a layer of protection to the transaction because it can’t be made without your personal identification number.

In summary

Debit cards can help you pay and access cash on the go. They also offer innovative ways to pay with mobile apps, dips and taps. Once you know how to activate a debit card, you’ll have access to all these features and more.

How To Activate a Debit Card | Chase (2024)

FAQs

How do you activate a debit card? ›

Call your bank's automated card activation system or use the website or mobile app to activate your debit card. You can also deposit or withdraw cash at an ATM or make a purchase with your new card using the PIN for your existing debit card. Or, stop in at your bank and ask a teller to activate your card.

Why is my debit card not getting activated? ›

The Debit Card must be activated within a time period, or else the PIN number given by the bank becomes invalid. Once the PIN number becomes invalid, the Debit Card can only be activated by Phone Banking or by visiting the branch personally.

How do I activate a declined debit card? ›

Contact Customer Service

The card provider may need to manually activate the card. Often, your card is declined for your protection to prevent fraudulent purchases.

How will I know my debit card is activated? ›

How do I know if my debit card is activated online? You will typically receive a confirmation message or email once your debit card is activated. Additionally, you can try making a small purchase or check your account balance and transaction history to confirm if your debit card is activated.

Can I activate my debit card at any ATM? ›

Yes, you can usually activate your debit card at any ATM. To activate your card, simply insert it into the ATM, follow the prompts provided, and enter any required information, such as your PIN (Personal Identification Number).

What do I do if my card won't activate? ›

Call your credit card company to activate your card, or follow the instructions that you get with the card. Most new credit cards are sent in a deactivated state to the mailing address you provided on your application. This is to prevent unauthorized use should the card be stolen before you receive it.

Is a new debit card automatically activated? ›

Is it important to activate my debit card? Yes, activating your debit card as soon as you receive it in the mail is a necessary step for you to use your card, and an important step to help protect yourself from fraud.

Can an unactivated debit card be used? ›

Unactivated cards may still work

If a new card arrives at your door unactivated, that doesn't necessarily mean it won't work. Unactivated cards can sometimes be used to make purchases. This is still the case today and cardholder experiences may vary between issuing banks.

How do I reactivate a debit card? ›

How to Unblock an ATM Card via Call?
  1. Contact your bank's customer service center via phone.
  2. Follow the instructions provided by the automated voice system or speak to a representative.
  3. Provide the necessary information to confirm your identity, such as your account number, card number, and personal details.
May 30, 2023

What to do if my debit card is not working? ›

In cases of expired cards, activating and using the replacement card will solve the problem. Unusual purchase or suspected fraud scenarios, however, will often need to be handled at the bank level. If you can't resolve your debit card issue on your own, your best bet is to call your issuer as soon as possible.

Why is my card not working but I have money? ›

Why might my debit card be denied even if I have money in the account? It indicates an expandable section or menu, or sometimes previous / next navigation options. Your debit card may be denied due to overdrafting, reaching daily purchase limits, or your bank suspecting fraud.

How do I activate my card? ›

How to activate your credit card by phone. If you prefer to activate your credit card via phone, call the number on the activation sticker attached to your card — or, if the credit card issuer doesn't provide a separate activation phone number, call the number on the back of your card.

What is the time limit to activate a debit card? ›

There is no deadline for you to activate your ATM/debit card. What should I do if I suspect my ATM, debit and/or credit card(s) has been tampered with?

How to activate a Visa debit card? ›

How to activate your Visa Debit card
  1. Your bank's website: Sign in to your account and search for activate new card.
  2. Mobile app: Many banks allow you to activate your card in the mobile app.
  3. Phone: Typically, your new card will include a sticker with a toll-free number to use for activation.

Do you have to activate a debit card before using it? ›

You don't need to do anything to activate your debit card. You'll be able to use it to make online payments as soon as it arrives in the post. If you've opened a new current account, we'll also send your PIN in the post. You'll need to wait for your PIN to use your card at cash machines or in shops.

Should I activate my new debit card? ›

Activating your debit card is an important step in ensuring seamless transactions and easy access to your bank balance. Before you activate your debit card, there are certain instructions you must keep in mind. Double-check the card that you have received with the details given by the bank for discrepancies.

Where is the 4 digit PIN on a debit card? ›

If you are still wondering where is ATM PIN written on debit card, it's not! Your ATM PIN is never written or printed on your debit card for security reasons. Instead, banks provide it to you separately through secure channels.

Can I use my debit card immediately after activation? ›

Can I use my new debit card immediately after it's activated? Yes, you can use your debit card for signature-based transactions that are run as credit. You'll need your PIN before your card can be used for debit/PIN-based transactions.

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