MyChart Frequently Asked Questions
- MyChart Questions
- What is MyChart?
- How is MyChart Secure?
- What is your privacy policy?
- Is there a fee to use MyChart?
- What do I need to use MyChart?
- Can I access MyChart from my mobile device or tablet?
- Who do I contact if I have further questions about MyChart?
- Sign Up Questions
- How do I sign up for MyChart?
- Is my access code my user ID?
- Can you send me a new access code as I have lost it, let it expire, or did not receive it?
- My access code does not work, what should I do?
- Who do I contact if I have further questions about MyChart Sign Up?
- Login Questions
- I forgot my username, what should I do?
- I forgot my password, what should I do?
- I was logged out of MyChart, what happened?
- Where can I change my password if I know my current password?
- Who do I contact if I have further login questions?
- Messaging Questions
- How do I add my doctor to my messaging list or Care Team?
- How do I send a message to my Lee Physician Group or Florida Neurology Group provider?
- How do I permanently delete messages in my trash folder?
- How do I change my messaging notification preferences?
- Who do I contact if I have further messaging questions?
- Appointment Questions
- How do I schedule an appointment?
- How do I cancel an appointment?
- How do I get on the wait list for an earlier appointment?
- What is eCheck-in?
- How do I view my After Visit Summary and Provider Notes from past appointments?
- How do I change my appointment notification preferences?
- Who do I contact if I have further appointment questions?
- Billing, Statements, and Insurance Questions
- When I pay my bill online with MyChart, will my payment information be safe and secure?
- Does Lee Health offer paperless billing?
- What is Pay As Guest?
- How do I update my insurance information?
- Who do I contact if I have further billing, statement, or insurance questions?
- Telehealth Questions
- What is telehealth?
- How do I connect to my telemedicine visit?
- Who do I contact if I have further telehealth questions?
- Family Access Questions
- Can I view a family member's health record in MyChart?
- Can I ask questions regarding a family member from my MyChart account?
- Can my spouse and I share one MyChart account?
- My child just turned 12. Why did I lose access to his/her medical information?
- Who do I contact if I have further family member questions?
- Medical Record Questions
- Some of my health information in MyChart is not correct, what should I do?
- How do I update my personal information like home address, phone number, or email address?
- How do I request my medical record from MyChart?
- How do I download the medical records that I previously requested?
- How do I download and send visit summaries to a new provider?
- Can I see who has accessed my record?
- Who do I contact if I have further medical record questions?
- Advanced Care Planning Questions
- What is advanced care planning?
- How do I add a health care agent?
- How do I add an advance directive, living will, or power of attorney?
- Who do I contact if I have further advanced care planning questions?
- Linking and Sharing Your Medical Record Questions
- How does MyChart show health information from other orgainzations?
- What is Share Everwhere?
- Who do I contact if I have further linking or sharing questions?
- Test Result Questions
- When can I expect to see my test results in MyChart?
- When will I hear from my care team about my results?
- What if I can't find my results?
- My result shows "No Component Information", why?
- How can I change the frequency of my test result notifications?
- Who do I contact if I have further test result questions?
What is MyChart?
MyChart is a personalized and secure online portal used to access your Lee Health medical record. MyChart enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:
- Schedule some medical appointments
- View your health summary
- View test results
- Make payments and view statements
- Request prescription renewals
- Access trusted health information resources
- Communicate electronically and securely with your Lee Physician Group or Florida Neurology Group medical care team.
- Sign In to MyChart
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How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
- Sign In to MyChart
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What is your privacy policy?
MyChart is owned and operated by Lee Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by Lee Health.
- Sign In to MyChart
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Is there a fee to use MyChart?
MyChart is a free service offered to our patients.
- Sign In to MyChart
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What do I need to use MyChart?
You can access MyChart the following ways:
- Windows: (Chrome, Firefox, Safari, Edge) Note: Internet Explorer is not supported
- MacOS: Safari Browser version 6 or higher
- Apple: iOS version 9 or higher
- Android: Chrome OS version 4.4.2 or higher
- Android: 5.0 or higher
- Sign In to MyChart
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Can I access MyChart from my mobile device?
Yes! There is a free mobile app you can use to access your MyChart account:
- MyChart Mobile - This is published by Epic Systems, the vendor that provides Lee Health the MyChart software. You may also use this app if you have multiple MyChart accounts at other organizations. Download the app from Google Play or the Apple App Store on:
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Who do I contact if I have further questions about MyChart?
Questions can be directed to your physician's office or you can contact support from our MyChart support page.
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How do I sign up for MyChart?
You can sign up for MyChart by going to our Sign Up Now page. If you have an activation code provided by your Lee Health physician, enter the code and follow the prompts. For those without an activation code, choose "Sign up online," and complete a brief information collection process, including identity verification, to grant access to your MyChart account.
- Sign Up Now
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Is my activation code my user ID?
No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart. The code will expire after you have used it or after 90 days of receiving the code.
- Sign Up Now
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Can you send me a new access code as I have lost it, let it expire or did not receive it?
If you go to our Sign Up Now page, you can click "No, I do not have a code" and we'll collect more information from you (including an identity verification step) to grant you a new MyChart account without an activation code.
- Sign Up Now
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My activation code does not work, what should I do?
For your security, your activation code expires after 90 days and is no longer valid after the first time you use it. If you still have problems, you can go to our Sign Up Now page and click "No, I do not have a code", and we'll collect more information from you (including an identity verification step) to grant you a new MyChart account without an activation code.
- Sign Up Now
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Who do I contact if I have further questions about MyChart Sign Up?
Questions can be directed to your physician's office or you can contact support from our MyChart support page.
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I forgot my username. What should I do?
If you forgot your username, you can retrieve the username by clicking the Forgot Username? link on the MyChart sign-in page. You will be asked for verifying information and we will send your username to the email address we have on file.
- Sign In to MyChart
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I forgot my password. What should I do?
If you forgot your password, you can reset your password by clicking the Forgot Password? link on the MyChart sign-in page. You will be asked for verifying information and if the information matches our records, you will be prompted to create a new password. Note: For your security, multiple failed log-in attempts will deactivated your account. If your account has become disabled, you can contact MyChart Support to have it reactivated.
- Sign In to MyChart
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I was logged out of MyChart, what happened?
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
- Sign In to MyChart
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Where can I change my password if I know my current password?
Log into MyChart and from the menu in the upper left, go to Personal Information, and then select Edit under the Contact Information section.
- Login to MyChart
- Click or Tap Security Settings from the menu
- Sign In to MyChart
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Who do I contact if I have further questions about MyChart login?
Questions can be directed to your physician's office or you can contact support from our MyChart support page.
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How do I add my doctor to my messaging list or Care Team?
The healthcare providers that you can message and those that show in your Care Team come directly from your medical record, so you cannot manually add or remove from the list. Your available providers consist of:
- Your Primary Care Physician (if a member of Lee Physician Group).
- Any Lee Physician Group or Florida Neurology provider that you are scheduled to see within the next six months, or one you have had a visit with in the past three years.
- If your doctor is not with Lee Physician Group, you will not be able to contact them through MyChart.
As a reminder, please remember that MyChart should not be used for urgent or acute health matters. Please call your provider if the situation requires immediate attention or dial 911 if it is an emergency.
- Sign In to MyChart
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How do I send a message to my Lee Physician Group or Florida Neurology Group Provider?
- Login to MyChart
- Click or Tap Messages from the menu or top toolbar
- Click or Tap Send a Message
- Click or Tap Provider's Office
- Click or Tap your Provider's Name from your list of providers
As a reminder, please remember that MyChart should not be used for urgent or acute health matters. Please call your provider if the situation requires immediate attention or dial 911 if it is an emergency.
Please allow up to 2 business days for the provider's office to respond to your message.
- Sign In to MyChart
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How do I permanently delete messages in my trash folder?
All messages are part of your medical record and can be moved to the trash, but cannot be permanently deleted. You may search the trash folder for deleted conversations and restore those conversations if needed.
- Sign In to MyChart
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How do I change my messaging notification preferences?
- Login to MyChart
- Click or Tap Communication Preferences from the menu
- Expand the Messaging section
- Opt in or out for each type of message
- Click or Tap Save Changes
When opting in or out of a message, the solid color means you are receiving the communication, and no color means you have opted out of the communication method.
- Sign In to MyChart
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Who do I contact if I have further questions about MyChart messaging?
Questions can be directed to your physician's office or you can contact support from our MyChart support page.
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How do I schedule an appointment from MyChart?
- Login to MyChart
- Click or Tap Appointments and Visits from the menu or top toolbar
- Click or Tap Schedule an Appointment
You can choose to schedule a generic appointment or an appointment with a provider you have seen in the past. You can also choose a new provider by specialty or by location. If you do not see the new provider or specialty you wish to schedule with, please check back at a later date as new departments and specialties become available.
If you are unable to schedule an appointment from MyChart, you may call our Contact Center to schedule an appointment at 239-481-4111, or you may visit our Website at www.leehealth.org and click Schedule an Appointment.
- Sign In to MyChart
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How do I cancel an appointment from MyChart?
- Login to MyChart
- Click or Tap Appointments and Visits from the menu or top toolbar
- Click or Tap Cancel Appointment at the scheduled visit
- Review the cancellation instructions if you are unable to cancel the appointment from MyChart
- Sign In to MyChart
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How do I get on the wait list for an earlier appointment?
- Login to MyChart
- Click or Tap Appointments and Visits from the menu or top toolbar
- Click or Tap the appointment Details
- Click or Tap Get on the Wait List
- Sign In to MyChart
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What is eCheck-in?
With eCheck-in, you can use MyChart to complete the check-in questions before your appointment so you won't have to answer them when you arrive at the clinic:
- Verify or update insurance and personal information
- Pay visit copays
- Pay pre-payments and balance payments
- Verify or update medications, allergies, and current health issues
- Answer appointment related questionnaires
- Electronically sign documents
- Sign In to MyChart
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How do I view my After Visit Summary and Provider Notes from my past appointment?
- Login to MyChart
- Click or Tap Appointments and Visits" from the menu or top toolbar
- Scroll down to your Past Appointments section
- Click or Tap View Notes or View After Visit Summary under the past appointment
- Sign In to MyChart
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How do I change my appointment notification preferences?
- Login to MyChart
- Click or Tap Communication Preferences from the menu
- Expand the Appointments section
- Opt in our for each type of message
- Save Changes
When opting in or out of an appointment notification, the solid color means you are receiving the communication, and no color means you have opted out of the communication method.
- Sign In to MyChart
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Who do I contact if I have further appointment questions?
Questions can be directed to your physician's office or by calling the Contact Center at 239-481-4111.
- Sign In to MyChart
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When I pay my bill online with MyChart, will my payment information be safe and secure?
All MyChart payments are made through a secure third-party company. Using this system means that Lee Health is partnering with a vendor to keep your information as safe and secure as possible. In fact, Lee Health is never in possession of your credit card information. Instead, with your approval (via the "Remember my card" option), Lee Health receives a "token" that may be reused by you at a later date to authorize additional payments.
To pay your bill, view statements, or setup payment plans using MyChart:
- Login to MyChart
- Click or Tap Billing Summary from the menu
- Sign In to MyChart
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Does Lee Health offer paperless billing?
Yes, paperless billing is an option.
- Login to MyChart
- Click or Tap Billing Summary from the menu
- Click or Tap Sign Up for Paperless Billing
- Sign In to MyChart
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What is Pay as Guest?
Pay as Guest is a feature that allows you to pay a bill for another patient that you do not have access to. You will need their account number and the guarantor's last name to pay as a guest.
- Sign In to MyChart
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How do I update my insurance information in MyChart?
You can update coverage, remove coverage, add coverage, and add insurance card photos to speed up the check-in process for your next visit.
- Login to MyChart
- Click or Tap Insurance Summary from the menu
You can update coverage, remove coverage, add coverage, and add insurance card photos to speed up the check-in process for your next visit.
- Sign In to MyChart
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Who do I contact if I have further billing or insurance questions?
You can send a message to the billing department, which will include your account number to better assist with answering your question. Or, you can speak with customer service by calling 239-424-1500 or 1-800-809-9906.
- Login to MyChart
- Click or Tap Billing Summary from the menu
- Click or Tap Send MyChart Message on the right pane
- Click or Tap Lee Health Bill/Statement (Please Include Account Number)
- Sign In to MyChart
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What is telehealth?
Telehealth is the use of electronic information and telecommunications technologies to support and promote long-distance clinical health care, patient and professional health-related education, public health and health administration.
- Sign In to MyChart
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How do I connect to my telemedicine visit?
To connect to your Telemedicine Visits please follow the instructions listed below for your method of connecting.
- Connect using a Mobile Device
- Connect using a Computer
- Sign In to MyChart
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Who do I contact if I have further telehealth questions?
Questions can be directed to your physician's office or you can contact support from our MyChart support page.
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Can I view a family member's health record in MyChart?
Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member.
- Login to MyChart
- Click or Tap Family Member Access from the menu
- Invite: Grant another Lee Health Patient access to your record
- Grant Adult Access Form: Grant a Non-Lee Health Patient access to your record
- Request Minor Access Form: Gain access to your child age 0 to 11
- Gain Access to a Teenager (12 to 17): Due to state/federal privacy laws and Lee Health's policy protecting minor privacy, proxy access for teens (age 12-17) must be setup with both the teen and parent in person at your child's Lee Physician Group physician's office or at one of our Medical Records offices. Adult to Teen Proxy access requires you both to sign the consent in person and cannot be setup electronically.
- Sign In to MyChart
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Can I ask question regarding a family member from my own MyChart account?
Yes, as long as you have proxy access to his/her account, and you have switched to their account view, you can ask a question. If you mistakenly ask a question about another individual from your account, the information is placed in your health record, which could potentially jeopardize medical care.
- Sign In to MyChart
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No, each adult has their own medical record and must sign and submit a consent to establish their own MyChart account. You can grant access to each other so you view your spouse's information and your spouse can view your information.
- Sign In to MyChart
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My child just turned 12. Why did I lose access to his/her medical information?
Because sensitive information can be released via MyChart, Lee Health's policy for parental access to our teen patients age 12 to 17 years must be reviewed and updated. This is necessary to comply with State and Federal health privacy laws pertaining to teens. To regain access to your teen's account, both you and the teen will have to sign a new consent form in person before you can be granted access again. This can be accomplished by either walking in to your teen's Lee Physician Group doctor's office or waiting until your next scheduled visit.
- Sign In to MyChart
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Who do I contact if I have further family member access questions?
Questions can be directed to your physician's office or you can contact support from our MyChart support page.
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Some of my health information on MyChart is not correct, what should I do?
Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit, or you can send a MyChart Message to your Lee Physician Group provider from MyChart.
- Sign In to MyChart
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How do I update my personal information like home address, phone number, and email address?
- Login to MyChart
- Click or Tap Personal Information from the menu
- Click or Tap Edit to make changes
- Click or Tap Save Changes
- Sign In to MyChart
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How do I request my electronic medical record from MyChart?
- Login to MyChart
- Click or Tap New Medical Record Request from the menu
- Sign In to MyChart
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How do I download the medical records that I previously requested?
- Login to MyChart
- Click or Tap Document Center from the menu
- Click or Tap Access Requested Records
- Sign In to MyChart
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How do I download and send visit summaries to a new provider?
- Login to MyChart
- Click or Tap Document Center from the menu
- Click or Tap Visit Records
- Sign In to MyChart
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Can I see who has accessed my record?
- Login to MyChart
- Click or Tap Document Center from the menu
- Click or Tap Who's Accessed My Record
- Sign In to MyChart
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Who do I contact if I have further medical record questions?
Questions can be directed to your physician's office or you can contact Medical Records at 239-424-1340. Medical Records office hours are Monday through Friday, 8:00am to 5:00pm.
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What is Advance Care Planning?
This section of MyChart helps you track decisions about your medical and potential end-of-life care in the event that a family member, doctor, or other designated healthcare agent needs to act on your behalf. View your healthcare agents and documents we have on file related to your advance care planning. You may also upload a new document for review, such as your Advanced Directives and Living Will or Power of Attorney.
- Sign In to MyChart
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How do I add a Health Care Agent?
- Login to MyChart
- Click or Tap Advanced Care Planning from the menu
- Click or Tap Add Health Care Agent
- Sign In to MyChart
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How do I add an Advance Directive, Living Will, or Power of Attorney?
- Login to MyChart
- Click or Tap Advanced Care Planning from the menu
- Click or Tap Add A Document
- Sign In to MyChart
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Who do I contact if I have further advanced care planning questions?
Questions can be directed to your physician's office or you can contact Medical Records at 239-343-8100. Medical Records office hours are Monday through Friday, 8:30am to 5:00pm.
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How does Lee Health MyChart show health information from other organizations?
With your consent, Lee Health MyChart can locate your matching records from other participating organizations and then blend the health data into your local MyChart account. See your visits, medications, test results, problems, allergies, messages, and care team members from some other organizations directly in Lee Health MyChart.
- Login to MyChart
- Click or Tap Link My Accounts from the menu
- Sign In to MyChart
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With Share Everywhere, you can grant temporary, one-time access to your medical record to any provider anywhere, even if the provider doesn't have an electronic health system. Internet access is all that's needed, which means even a provider across the world can view your chart to provide care.
- Login to MyChart
- Click or Tap Share Everywhere from the menu
- Sign In to MyChart
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Who do I contact if I have further linking or sharing medical records questions?
Questions can be directed to your physician's office or you can contact Medical Records at 239-343-8100. Medical Records office hours are Monday through Friday, 8:30am to 5:00pm.
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When can I expect to see my test results in MyChart?
Our results release policy depends on the type of result. Please see below for detail:
- Non-Sensitive Labs, Imaging, Pathology, and Procedures: Automatically available immediately after the results are finalized.
- "Life Altering" Results: Tests of a very sensitive nature (HIV, Genetics, etc.) are not available via MyChart and will be communicated with you in person.
Lee Health strives to provide timely access to your personal health record. With this timely access, it is possible for some results to be available in MyChart before being reviewed by your provider.
- Sign In to MyChart
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When will I hear from my care team about my test results?
Test results are available to you in MyChart and to your provider at the same time. Please allow your care team 1-2 business days to review your results and contact you.
- Sign In to MyChart
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What if I can't find my test results?
Be sure to click Show Hospital Results link if your results were collected from an ED or Hospital Admission.
- Sign In to MyChart
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My result shows No Component Information, why?
Some results are scanned in to your record. These images can be viewed by clicking the blue Scan On link at the top of the result.
- Sign In to MyChart
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How can I change the frequency of my test result notifications?
Test Results Daily Summary in MyChart allows you to receive a single notification for all new test results released in a day, instead of receiving separate notifications for each individual test result. The Daily Summary is delivered between 8-10 AM and is not sent on weekends or holidays.
- Login to MyChart
- Click or Tap Communication Preferences from the menu
- Expand the Health section
- Check the box: Receive a daily summary between 8-10am on a business day
- Sign In to MyChart
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Who do I contact if I have further test result questions?
Questions can be directed to your ordering physician's office.
- Sign in to MyChart
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